BMS Risk Solutions Pty Ltd is an Australian Financial Services Licensee, AFSL number 461594, ABN 45 161 187 980.
Level 3, 222 Clarence Street, Sydney, NSW 2000
Part Level 3, 360 Little Collins Street, Melbourne, VIC 3000
Level 11 BGC Centre, 28 The Esplanade, Perth, WA 6000
Level 54, 111 Eagle Street, Brisbane
General Advice Warning – retail clients*
Any general advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, please consider its appropriateness. You should also consider our disclosure documents, which include our Financial Services Guide (FSG) and Product Disclosure Statements (PDS) for some products.
* Retail clients are individuals or those purchasing an insurance product for use in connection with a small business where the product is a designated retail product (e.g. motor vehicle, home buildings, home contents, personal and domestic property, sickness and accident and travel insurance). All other clients are wholesale clients.
What information do we collect, hold and how do we use it?
We will collect personal information for primary purposes, which are relevant to providing and administrating our financial products and services.
To enable us to provide advice on and arrange financial services, we collect the information needed by ourselves to ensure appropriate advice to you and information required by product suppliers. We will usually provide some or all of this information to our product suppliers. Some of these companies may be located outside Australia.
When a claim is made under an insurance policy, to enable us to assist in the claim process, we and our representatives and those of the insurer (including loss adjusters, investigators, medical advisers and lawyers) collect information about the claim, some of which may be personal information. We may collect the information from you or from third parties.
We provide this information to the insurer and or their agents and those appointed to assist you in making a claim. Again this information may be passed on to your underwriters and reinsurers. We may use your personal information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us?
We can only apply for and arrange financial service products if we have all relevant information. The insurance laws also require insureds to provide all the information required by the end insurer to help them decide whether to insure you and on what terms. Credit Providers also require specific information to help them assess any credit applications that we may facilitate on your behalf.
How do we hold and protect your information?
We hold the information we collect from you in our computer system and in our hard copy files. We ensure that your information is safe by following the usual security procedures expected by our clients and in accordance with the guidelines issued by the Office of Australian Information Commissioner (OAIC).
Will we disclose the information we collect to anyone?
We may disclose information to:
However, we will do our best to ensure that they protect the information in the same way that we do. We may provide this information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits. We do not sell, trade, or rent personal information to others.
How can you access, check, update or change your information?
Upon receipt of your written request from you and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate. If you wish to access or correct your personal information please write to the Privacy Officer, C/- our office.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do however reserve the right to charge you for all reasonable costs and outgoings specifically incurred in meeting your request for information.
By asking us to provide you with our financial services, you consent to the collection and use of the information you have provided to us for the purposes described above.
Complaints about privacy
Should you have a complaint regarding a breach of privacy please contact our Complaints Officer who will handle the matter in accordance with our formal complaints handling procedures.
Your complaint can be lodged over the phone, via mail or email or you may wish to make an appointment with our Complaints Officer at a convenient time and location. We will do all that is reasonable in the circumstances to address your complaint.
The OAIC can investigate privacy complaints from individuals about our business if we are specifically caught by the Privacy Act 1988 (Privacy Act). We also comply with the Notifiable Data Breach obligations imposed by the Privacy Act.
Before a client can lodge a complaint with the OAIC, they will generally need to complain directly to ourselves and allow 30 days for it to respond. If they do not receive a response within 30 days, or they are dissatisfied with our response, they may then complain to the OAIC.
Complaints to the OAIC must be made in writing. Further information on the complaints process is available for clients wishing to complain regarding a Privacy Breach at www.oaic.gov.au
In certain situations it is likely that that some or all of the Personal Information that you provide to us may be disclosed to businesses that operate overseas. This would only occur where the product provider / intermediary is based overseas – e.g. Lloyd's of London syndicates or brokers and other overseas based insurers and intermediaries or in situations where we utilise “Cloud Computing” services that are situated outside Australia.
In all such cases, unless we expressly inform you and obtain your consent to the contrary, we commit to making reasonable enquiries to ensure that these organisations comply with their local privacy legislation where such legislation is comparable to the Australian legislation and to comply with the key components of Australian Privacy legislation in cases where their local legislation is considered inadequate or non-existent.
We use technology to collect anonymous information about the use of our website, for example when you browse our website we may log your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it.
Our Website may allow visitors to submit information via Self-Service forms (Quotes, Claim Forms, Employment and Contact request). The information submitted via the Forms may not be encrypted. Should you be concerned about the confidentiality of any information provided by any Self Service forms please do not hesitate to lodge this information with us via phone or email.
We may also use your contact information that you supply on this website to send you requested product information and promotional material and to enable us to manage your ongoing requirements, e.g. renewals, and our relationship with you, e.g. invoicing, client surveys etc.
We may also notify you via direct marketing about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance matters. If you would rather not receive this information or do not wish to receive it electronically, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
BMS Risk Solutions Pty Ltd is committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, please contact your broker first to discuss your concern. We also have a Complaints Officer. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
In the event that you wish to make a complaint you should contact the office you dealt with, contact information for all of our offices can be located on the Find an Office page. Should you remain dissatisfied with the response that you receive from us, you may, if the matter relates to a Lloyd’s policy, refer your complaint to them. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:
One Lime Street
London EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
In the UK, for BMS Group Ltd only, ultimately, should you remain dissatisfied with the final response to your complaint, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
Telephone: +44 (0)300 123 9 123
Statement of Commitment
BMS conducts its business with integrity and transparency and we are committed to ensure we adhere to all relevant laws and regulations including the UK Criminal Finances Act 2017 for the prevention of the facilitation of tax evasion. We recognise the importance of fostering a positive culture of tax compliance and maintaining the confidence of our clients, markets, business partners and relevant tax authorities.
We do not find acceptable any practice leading to the facilitation of criminal tax evasion, whether directly by our employees, agents, suppliers, contractors, consultants or stakeholders along with their employees or via any other associated person carrying on services for or on our behalf.
We have appropriate and reasonable tax evasion prevention procedures in place to enable us to comply with the requirements of the UK Criminal Finances Act 2017.
We provide training on the requirements of the Criminal Finances Act 2017 to all of our employees and we require our employees to demonstrate the highest standards of honesty at all times.
We undertake due diligence on all our associated persons to help mitigate the risk of facilitation of tax evasion offences and we expect those that we do business with to meet their obligations to register and account for all relevant premium taxes, Para fiscal taxes and other levies that they are responsible for.
We will not work with others who do not share our commitment to preventing the facilitation of tax evasion.